If you use Southside Bank's online bill paying system, you better log on and get started on adapting to the new system in a hurry. Bank employees say the new system is giving them as big of a headache as it is their customers, and they don't know what else to say about it. "Everybody here is in an uproar about it," one customer service telephone representative said. For starters, the new system requires that every payee you have registered be re-entered. That requires the input of the identification name and password that the payee uses on their payee's website. If you don't have all that information, then you must log into the payee's website and do whatever is necessary to obtain the information. That may require resetting passwords, waiting for codes to come to either your e-mail account or cell phone or searching through notes you hopefully made in your bank book. As another bank employee sympathized with an incredulous customer, "I didn't write all of that stuff down. If I didn't work here, I would close my account." When you finally get all of the payees re-registered, the new system does not recognize scheduled payments so it is going to show that you have outstanding bills. Plus some bills that you didn't receive last week while the online bill pay system was down for the new installation, are now going to suddenly show up as due. That could be as early as tomorrow, which means you might have a late payment. Another detail you will learn is that the new system will be taking money out of your checking account two days earlier than it did in the past. A bank manager said Southside switched to the new system because the old system's provider wouldn't be offering mobile bill pay that lets you send money to someone else over your cell phone, like you've been hearing about on the television commercials. "It's going to be offering some new stuff the other provider wouldn't that we thought we needed," he said. The new system's provider requires that money be removed from your account earlier than the old provider did, so it's not really the bank's idea, he said. As far as how long it takes for the customer to get the new service all checked out and running smooth, be prepared to set aside a whole day for it. Sometimes, the system just isn't ready to do it. "Sorry, that service isn't available right now, please try back later," the message in red letters reads.